Last updated: March 11, 2026
1. Introduction
This privacy policy applies to the website servitiq.ca operated by ServiTIQ, a Quebec-based company specializing in managed IT services, including infrastructure, cybersecurity and telecommunications. Our head office is located in Quebec, Canada.
We are committed to protecting the personal information you entrust to us, in accordance with the Act respecting the protection of personal information in the private sector (Law 25) of Quebec and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
2. Information collected
We may collect the following personal information:
- Information provided voluntarily through our contact or quote form: full name, email address, phone number, company name and the content of your message.
- Information collected automatically during your browsing: IP address, browser type, operating system, pages visited, visit duration and referring URL.
- Cookies and similar technologies : cookies placed on your device to improve your browsing experience (see section 4 below).
We do not collect any sensitive personal information (health data, financial information, etc.) through our website.
3. Use of information
The personal information collected is used for the following purposes:
- Respond to your information, quote or technical support requests.
- Provide, administer and improve our managed IT services.
- Analyze the use of our website to improve its content, performance and user experience.
- Send you commercial communications (newsletters, promotions) only if you have explicitly consented.
- Comply with our legal and regulatory obligations.
We will only process your personal information for the purposes to which you have consented or for which the law authorizes us.
4. Cookies and tracking technologies
Our website uses cookies and similar technologies for:
- Essential cookies: necessary for the proper functioning of the site (dark/light theme preference, WordPress session).
- Analytical cookies: used to measure site traffic and understand visitor behaviour (e.g., Google Analytics, with IP address anonymization).
- Cloudflare: our site uses Cloudflare for security and performance. Cloudflare may place technical cookies necessary for threat protection and page loading optimization.
You can configure your browser to refuse cookies or be notified when a cookie is placed. However, some site features may not function properly if you disable cookies.
Pour plus de détails sur les témoins utilisés sur notre site, consultez notre politique de témoins. Vous pouvez également gérer vos préférences de consentement à tout moment.
5. Information sharing
We never sell, rent or exchange your personal information to third parties for commercial purposes.
However, we may share your information in the following situations:
- Service providers: we use trusted service providers for web hosting, email delivery and technical maintenance. These providers only have access to the information necessary to perform their tasks and are bound by confidentiality obligations.
- Legal obligations: we may disclose your information if required by law, as part of legal proceedings, a court order or at the request of a competent government authority.
- Protection of rights: we may disclose your information to protect our rights, property or safety, as well as those of our clients or the public.
6. Data retention
We retain your personal information only for the duration necessary for the purposes for which it was collected:
- Quote requests and messages: retained for a maximum of 24 months after the last contact, unless a business relationship is established.
- Active client data: retained for the duration of the contractual relationship, then for the applicable legal prescription period (generally 3 years).
- Analytical data: retained in aggregate and anonymized form, with no time limit.
Upon expiry of the retention period, personal information is securely destroyed or irreversibly anonymized.
7. Security
As a company specializing in IT and cybersecurity, we take the protection of your data very seriously. We implement the following security measures:
- SSL/TLS encryption for all communications between your browser and our website.
- Encrypted storage of personal data on our servers.
- Strict access controls: only authorized employees who need access to personal information as part of their duties have access.
- Regular updates of our systems and software to patch known vulnerabilities.
- Proactive monitoring of our infrastructure to detect any suspicious activity.
- Regular backups and disaster recovery plans.
Despite these measures, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security, but we commit to handling any privacy incident with diligence and transparency, in accordance with our legal obligations.
8. Your rights
In accordance with Law 25 of Quebec and the PIPEDA, you have the following rights regarding your personal information:
- Right of access: you may request to view the personal information we hold about you.
- Right of rectification: you may request the correction of inaccurate, incomplete or equivocal information.
- Right to erasure: you may request the deletion of your personal information when retention is no longer necessary for the purposes for which it was collected.
- Right to withdraw consent: you may withdraw your consent at any time for the processing of your personal information for non-essential purposes (e.g., commercial communications).
- Right to portability: you may request to receive your personal information in a structured and commonly used technological format.
- Right to file a complaint: if you believe your rights have not been respected, you may file a complaint with the Commission d'accès à l'information du Québec (CAI).
To exercise any of these rights, please contact our privacy officer at the contact information provided in section 9. We will respond to your request within 30 days of receipt.
9. Privacy officer
In accordance with Law 25, ServiTIQ has designated a privacy officer. For any question, access request or complaint regarding this policy or the processing of your personal information, please contact us:
- Email: [email protected]
- Phone: (514) 360-2483
10. Changes to this policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the updated revision date. We encourage you to check this page regularly for any changes.
In the event of a substantial change affecting how we process your personal information, we will make reasonable efforts to notify you, including through a prominent notice on our website.
11. Contact us
For any questions about this privacy policy or our personal information protection practices, please do not hesitate to contact us:
- Email: [email protected]
- Phone: (514) 360-2483
- Website: servitiq.ca